B.E.S.T. Managed Services

CTS Team is geared towards supporting, enhancing, designing, implementing computer networks for small businesses.  We have a dedicated team of engineers that are not only good technically but also understand the importance of business processes and its continuity.

Business Enhanced Support Technology – B.E.S.T. is a revolutionary new technology service partnership offered by your friendly local CTS Team to ensure every one of our clients has access to a broad range of high quality IT specialists to manage IT support and services for their computer network – all at a capped cost inclusive in our B.E.S.T Managed Services.

At CTS Team we pride ourselves on the quality of our staff and most importantly their attitude towards the industry’s leading managed support plan for small businesses.  We offer a comprehensive support and maintenance agreement tailored to your organization’s needs. To provide your organisation with the most suitable service we have standardise our support and maintenance program to two separate service level agreements (SLA).

Your staff’s support along with proactive maintenance is covered across the following separate packaged Service Level Agreements: Gold and Platinum levels catered to your needs.

Level 1: Gold (Proactive+ Ad hoc Support)

This proactive service is the most fundamental SLA of our support and maintenance program.  Gold level provides a constant monitoring of your technology’s ‘vital statistics’ alerting us to any early warning signs of impending problems.

We believe a proactive approach to maintaining an IT system is essential. Therefore, we remotely maintain your network particularly the servers every month. This includes:

  • Operating system security and driver updates as made available by providers.
  • Firewall management.
  • Remote preventative maintenance (defragment, remove temporary files, perform back up integrity checks).
  • Regular Backup Restores (We check your backups to ensure your information can be restored safely).
  • Monitor disk space on servers.
  • Antivirus software management.
  • Server patches management, monitoring event logs and performance logs.
  • Servers are restarted monthly to refresh all processes and improve performance to ensure they are running efficiently.
  • IT Network and infrastructure advice as needed.

Level 2: Platinum (Gold + Reactive Support)

If IT plays a critical role in your business to the point where you lose business operations or continuity if your computer network fails, then an excellent IT support is crucial to your organisation. The following SLA includes all the proactive maintenance from the Gold level above as well as the following reactive support:

  • Boundless phone Support available on 96669203 (9:00 AM to 6:00 PM Monday to Friday)
  • Priority scheduling for remote and on-site engineers as needed (9:00 AM to 6:00 PM Monday to Friday)
  • Client requests and issues will be initially dealt with remotely.
  • Platinum SLA includes support for agreed desktops / notebooks between CTS and the Client. This includes:
    • Agreed number of preconfigured desktops and notebooks, Printers, scanners and faxes
    • Agreed applications used on the network
    • Domain name management services (Excluding hosting or development)
    • User account/s editing, such as add, remove and repair.
  • Liaison with telecommunications companies, ISP and phone system providers
  • Home network up to 2 computers (used for work)