Milestones in Computer Troubleshooters History:

March 2011:

Computer Troubleshooters wins the Franchise 50 Award again! Franchise Business Review has awarded a Franchise 50 award to Computer Troubleshooters.

This is the 3rd time that Computer Troubleshooters has won the Franchise 50 award.

The Franchise 50 award is unique in that it is awarded based entirely on the satisfaction of franchisees within a given franchise network. Comput er Troubleshooters was ranked #20 overall and ranked as the top technology franchise.

November 2010

The 10th Annual Asia Pacific Conference was held in Sydney at Darling Harbour over 3 days. The first day being a workshop on managed Services with international speakers and presentations. The second and Third days covered areas such a marketing, selling, new international initiatives, vendor presentation, Autotask and Kayesa demonstartions. The Tradeshow was again well supported with around 20 vendors including major sponsors AVG, Fonality, & ComputerWorld. Again a resounding success we look forward to Brisbane in October 2011.

June 2010

Computer Troubleshooters Australia releases it second edition of the Solution Catalogues featuring over 10 categories of services and over 20 vendor solutions for small businesses including Microsoft, Cisco, Telstra, Netgear, AVG and others.

March 2010

Computer Troubleshooters is included on the annual 2010 BRW Fast Franchise list recognizing the IT support franchise network for its continued growth. It last was listed in the BRW Fast Franchise in 2006 as the number 1 export franchise and since then has grown to almost 500 locations in 27 countries around the globe.

January 2010

Computer Troubleshooters US wins “Best in Category – Technology Franchises” awarded by the Franchise Business Review 2010 which is a measure of Franchisee satisfaction based on an annual survey of existing franchises.

October 2009

The 9th Annual Computer Troubleshooters Asia Pacific Conference was held in Melbourne. With delegates from 5 countires the conference was a great opportunity to learn new skills and learn about developments in the IT industry. The theme “Step Up” was formulated to capture the idea of growing our businesses and implementing new technologies to take each business to a new level. Highlights included presentations on Autotask and a new Kayesa Hosting initiative that enable franchisees to access the best technolgies without large investment. The trade show with 19 exhibitors was frantic with show stopping deals from StorageCraft & Kroll On Track. The gala dinner and Annual Awards held at rowing sheds on the Yarra River were the social highlight. The feedback to date has been “Faaantastic!” (to quote our lead business development speaker Winston Marsh)

June 2009

Computer Troubleshooters announced a Global partnership with Autotask to provide the systems backbone work order flow management system for the Franchise Network to replace it’s in-house developed TOPS system. Included in the monthly franchise fee the Autotask system allows franchisees to manage work orders from customer enquiry to invoicing with multiple technicans.

April 2009

Computer Troubleshooters Australia launches it first Annual Solutions Catalogue supported by it’s preferred vendors. With 30,000 copies distributed to the Australian Franchise network the Solution Catalogue provides an array of information for Small Businesses IT support.

October 2008

Our 8th annual Asia Pacific Conference was held in Sydney. Our theme was Engage! capturing our focus on Marketing and New Technologies particlularly remote access technologies and managed services. Day 1 focused on technical info updates particularly on the release of Server 2008 from Microsoft, cloud computing from Webcentral, & Wireless deployment from Blackberry. Day 2 focused on Selling Skills with Carpe Diem Consulting running a half day workshop on solution based selling. The Gala dinner and awards nights was great as was our bggest Tradeshow yet with around 20 vendors exhibiting. If you would like to see a few photos goto

February 2008

In February 2008 the majority of Computer Troubleshooters Global was purchased by Merrymeeting, INC (MMI). MMI is an investment company which is exclusively focused on investing in and developing franchise companies. In total, MMI currently owns or controls 6 franchise companies with more than 1,700 franchised locations, approximately 25% of which are located outside the US. For more information

January 2008

Entrepreneur Magazine (US Based Business Publication) released its 29th annual list of the 500 hottest franchises of 2008. Computer Troubleshooters is named 251st overall and the top technology support franchise in the USA. For more details see

November 2007

The 7th Annual CT Microsoft Asia Pacific Conference was held on the Gold Coast with a trade show of 15 vendors including new partners Optus, Melbourne IT, Datagard, and On Track data recovery. A highlight was the launch of our new Managed Services BEST product vendor with 24/7 NOC capabilty and help desk functions

October 2007

Computer Troubleshooters announces key partnership with Optus Small Business for Sales of ADSL2+, Mobiles, Blackberry, and Fusion data/voice bundles.

May 2007

Spheritec joins the Computer Troubleshooters preferred vendor team with their online backup service Datagard they allows scheduled off site backup Australia wide.

November 2006

6th Annual Asia Pacific Conference in Melbourne attend by over 80 participants with sponsorship from Microsoft, Webcentral, Netgear, and Sophos

November 2006

Nick Roche joins the senior management team, taking over the role of Master Franchisor for Australia.

September 2006

Representatives from Austria and Bulgaria attend UK-European Conference with a view to evaluating Computer Troubleshooters for their respective countries.

June 2006

Significant growth into Romania with 10 franchisees established in six months. This may well be the forerunner to new expansion into Eastern Europe.

January 2006

Wilson & Suzanne McOrist are joined by Chip Reaves in the management and ownership of Computer Troubleshooters International.

January 2005:

Now operating in 21countries with over 430 franchise locations!

October 2004:

Computer Troubleshooters has expanded to 17 countries and over 400 franchises worldwide.

January 2003:

“Now operating in 12 countries with around 200 franchisees.

January, 2001:

Australian based Computer Troubleshooters now operates over 70 locations in eight countries, making it the largest computer service franchise in the world.

June, 2000:

Our expansion continues with Master Franchises in Singapore, England, and Canada. Hong Kong was added just a few weeks later.

April, 1999:

Computer Troubleshooters enters the USA when Chip Reaves begins converting his existing CHIPTECH business into a CTS Master Franchise for Georgia.

February, 1999:

CTS has 17 franchisees across Australia and New Zealand.
Chip Reaves & Wilson McOrist meet in Coffs Harbour, Australia to discuss bringing the Computer Troubleshooters concept to the USA.

March, 1998:

Computer Troubleshooters expands into New Zealand.

June, 1997:

The first Computer Troubleshooters franchise opens in Sydney, Australia.

August, 1996:

Wilson McOrist sells his accounting franchise (Express Bookkeeping), begins research and development for a new small business computer service franchise.